At Argentum925Supplies, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
- Return Period: We accept returns within 30 days of the purchase date.Product Condition: Items must be in their original, unused condition, with no signs of wear, and in the original packaging.Proof of Purchase: To process your return, we require proof of purchase, such as a receipt or order confirmation.
2. Non-Returnable Items
- Custom or Made-to-Order Products are non-returnable.Damage due to misuse or neglect is not covered by our return policy.
3. Return Process
- Contact Us: To initiate a return, please contact us at [Your Contact Email] with your order details.Receive Return Instructions: After verifying your return request, we will provide you with instructions on how to return the item.Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error or a defect in the product.
4. Refunds
- Product Cost: Refunds include the cost of the product only. Shipping fees are non-refundable.Refund Method: Refunds will be issued to the original payment method within 7-10 business days of receiving and approving the return.Processing Fees: In some cases, such as international transactions, additional processing fees may apply to refunds.
5. ExchangesWe currently do not offer direct product exchanges. If you wish to exchange an item, please return the purchased item according to the return policy above and place a new order for the desired item.6. Damaged or Defective ItemsIf you receive a damaged or defective product, please contact our customer service at [Your Contact Email] within 7 days of receiving your order. If the claim is approved, we will cover the cost of return shipping and offer a full refund or replacement, based on your preference.7. Contact UsFor any questions regarding this Refund and Returns Policy, please contact us:
Email:info@argentum925supplies.com